Recrutement d’un agent des ventes et du service clientèle

Emirates recruits a Customer sales and Service agent.

Job purpose

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.  Ensure quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Support Travel Agents by assisting them with their general enquiries.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
• Ensure that all necessary ticket related documentation is filed, timetables updated, brochures, sales and promotional material is properly displayed on individual counters, providing various options to the customer who will assist in increasing sales (Reservations and Ticketing Offices only).
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.

Customer Sales & Service Agent Qualifications and Experience 

• Minimum of two years’ experience in the airline/trade industry.
• Excellent knowledge of Reservations and Ticketing activities.
• PC-based skills to operate Windows package including Microsoft Word/Excel/E-mail.
• Excellent customer service, telephone and interpersonal skills and a pleasant, outgoing personality.
• Standard Fares and Ticketing courses, Skywards and MARS reservations systems preferred.
• Fluency in spoken and written English

You must have the right to live and work in Senegal as the company will not assist with visas and work permits.

SALARY & BENEFITS

We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Closing Date: 16-May-2019

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